Combining customer service and specialized IT knowledge for the benefit of your user community
Enterprise IT Service Desk
We work with your organization to implement and run an Enterprise IT Service Desk that serves as a single point of contact for all user community inquiries. Adopting a first call resolution focus and a documented ticketing system, the Service Desk provides top-notch support to all members of your community.
Application-Specific Help Desks
Our application-specific help desks offer individual, specialized support within the Enterprise Service Desk for specific user applications. Within these desks, our experienced staff ensure that every single user has the knowledge and access to use the specific applications they need.
Knowledge Base
We develop a comprehensive Knowledge Base System for every Service Desk, offering both users and technicians access to standard operating procedures for the most common issues. Accessible through a streamlined self-help portal, our Knowledge Base allow users to access to resolve the simplest problems without the help of a technical and reduce time to resolution for more complex inquiries.